Terms of use

1. These terms

These terms are an agreement between you and StackAI Lab Pte. Ltd. (“we”, “us”), a company registered in Singapore, for your use of Tokoo (the “service”). By creating an account or using the service you accept them, together with our privacy policy and cookie policy.

The service is for business use. You must be at least 18, and if you use it for a company you confirm that you may accept these terms on its behalf; “you” then means that company too.

2. Your account

• Give accurate details, and keep them up to date.
• Keep your password safe. You are responsible for what happens under your sign-in; tell us at once if you think someone else has used it.
• One sign-in is for one person. Invite colleagues to your organisation rather than sharing a login. The organisation's owner is responsible for the members it invites.
• Do not open accounts to get more free credits or to get around a limit or a suspension.

3. Credits and payment

• Some actions, such as revealing a contact, cost credits. The number of credits is shown before you confirm.
• You buy credits in packs, at the price shown at checkout, in US dollars. Payment is taken by our payment processor.
• Credits are taken when you confirm the action. If we cannot deliver what you paid for, for example because a contact is no longer available, the credits are returned to your balance automatically.
• Credits have no cash value and cannot be transferred or exchanged for money. Purchases are not refundable except where the law requires or where we made a mistake.
• If a payment is reversed or charged back, we remove the credits it bought, and we may suspend the account until it is settled.
• We may change prices for future purchases. A change never affects credits you have already bought.

4. Using the data

The company records and business contacts in the service are for your own business prospecting: finding buyers, suppliers and partners and contacting them about their work. You may not:

• resell, publish, sublicense or share the data outside your organisation;
• copy it in bulk, scrape it, or use it to build a competing database or service;
• use it to decide anyone's eligibility for credit, employment, insurance or housing;
• use it to harass anyone, or for any unlawful purpose.

When you contact someone you revealed, you are responsible for doing it lawfully: data protection and anti-spam laws where they are, telling them who you are, and stopping when they ask.

Trade records can be incomplete, late or wrong, and people change jobs. The data is for research, not proof: it is not a credit report, a customs ruling or legal advice. Check what matters before you rely on it.

5. Email outreach

• You are the sender of every email you send through the service, and you are responsible for its content and for having a lawful reason to send it.
• Every outreach email carries an unsubscribe link. Opt-outs and bounces are honoured automatically and cannot be overridden.
• We set daily limits and sending intervals, and we may pause sending from an account whose emails bounce, get complaints or break these terms.
• If you connect your own mailbox, you confirm you are allowed to send from it.

6. AI features

The service uses AI to read your questions, rank results, draft emails and answer support chats. AI can be wrong or incomplete. Check what it tells you, and review any draft before you send it; what you send is yours.

7. Acceptable use

You agree not to:

• get around the masking, credit, rate or sending limits, or access the service with bots, scrapers or other automated means we have not approved;
• probe, test or attack the service's security, or disrupt it for others;
• upload malware, or content that is unlawful, misleading or infringes someone else's rights;
• use the service in breach of sanctions or export control laws.

8. Ownership

We and our licensors own the service, its software, design and data compilation. These terms give you a limited, non-exclusive, non-transferable right to use it while your account is in good standing. You keep what you put into the service, such as your emails and notes, and give us the permission we need to store and process it to provide the service.

9. Other services

Signing in with Google, paying by card and connecting a mailbox use other companies' services, under their own terms. We are not responsible for them, though we choose them with care.

10. Availability and changes

We work to keep the service available, but it may be interrupted for maintenance, for security or by events outside our control. We may change or remove features; if we remove something you have paid for and not yet used, we will offer a fair alternative or a refund of the unused part.

11. Suspension and closing an account

You can stop using the service and ask us to close your account at any time. We may suspend or close an account that breaks these terms, puts others at risk or is used unlawfully, and where we can we will tell you why first. Credits left in an account closed for a breach are forfeited. The sections on using the data, ownership, liability and governing law continue to apply after an account closes.

12. Disclaimer

The service and its data are provided “as is” and “as available”. As far as the law allows, we make no promise that they are complete, accurate or fit for a particular purpose, or that using them will bring you business.

13. Limitation of liability

As far as the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue, business or data. Our total liability for all claims about the service is limited to the amount you paid us in the 12 months before the claim, or US$100 if that is more.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow to be limited.

14. Your responsibility to us

If someone makes a claim against us because of how you used the service or the data, including the emails you sent, you will cover our reasonable losses and costs from that claim. We will tell you about the claim promptly and let you take part in its defence.

15. Changes to these terms

We may update these terms. The date at the top says when they last changed. We will tell members about significant changes by email or on the site before they take effect. If you keep using the service after that, the new terms apply; if you do not agree, stop using it and ask us to close your account.

16. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute about them. This does not take away any protection the law where you live gives you and that cannot be excluded by agreement.

17. Contact

StackAI Lab Pte. Ltd., Singapore. Email shine@stackailab.com, or leave us a message.